By Staff Reporter
AIRLINE customers have voted Fastjet as Africa’s best low-cost airline for the third successive year.
Last year the airline was awarded the Skytrax World Airline Award as Best African Low-Cost Airline with Air Transport World naming Fastjet Africa’s Best Value Airline in February this year. The World Travel Awards are awarded based on votes by airline customers.
Fastjet chief executive officer Nico Bezuidenhout said they were excited by the confidence that has been exhibited by their customers especially with the ups and downs that the company has endured in the past years.
“It is very encouraging to be recognized by the people that matter the most to us, our customers.
“It has been an exceptional journey until now, not without its ups and downs, but with an unwavering resolve by every member of the Fastjet family to deliver the very best connectivity, on-time performance and value driven air travel to our customers,” he said.
The airline’s network punctuality this year ranks amongst the top African carriers with a 90% on-time aggregate.
The Fastjet brand covers 5 countries: Zimbabwe, Mozambique, Tanzania, Zambia and South Africa and this year it launched daily flights between Harare and Bulawayo and Maputo and Quelimane as well as change its product offering following feedback from passengers.
All Fastjet tickets now include the first-checked-bag as well as, on routes longer than 60 minutes, a light on-board snack.
Bezuidenhout added that the award is courtesy of the company’s ability to take customer feedback with great importance.
“Listening to our customers and creating innovative solutions form part of our greater Customer Experience project, an on-going process where we shape our business around its most important aspect, our customers.
“It inspires us to do our best, and I appreciate every colleague at Fastjet who works tirelessly to ensure that our brand continues to lead in Africa,” he said.